General business conditions

About the point of sale

TARTUFI ISTRA trade of fresh truffles and truffle products

Address: Matka Trinajstića 3A, 52420 Buzet

TEL: +385 91 2598 225

E-mail: web-shop@tartufi-istra.com

OIB: 89598865415

Web shop opening hours: 00:00-24:00 every day

About products

Tartufi Istria is a specialized online store for the sale of truffles and truffle products.

All prices in the tartufi-istra.com store are expressed in euros (€) and include value added tax (VAT). Shipping costs are not included in the product price. Obrt Tartufi Istria reserves the right to change the price at any time.

Obrt Tartufi Istra operates exclusively in compliance with the laws of the Republic of Croatia.

Payment methods

The Tartufi Istra online store offers the following payment methods:

Payment by cards – payment by Maestro, MasterCard, Amex, Diners and Visa cards is possible.
PayPal account.
Pay cash on delivery
Direct bank transfer
Online payment security statement

When paying on our web store, use CorvusPay – an advanced system for securely accepting payment cards online.

CorvusPay ensures the complete confidentiality of your card data from the moment you enter them in the CorvusPay payment form. Payment data is transmitted encrypted from your web browser to the bank that issued your card. Our store never comes into contact with complete information about your payment card. Also, the data is inaccessible even to employees of the CorvusPay system. An isolated core independently transfers and manages sensitive data, keeping it completely secure.

The form for entering payment data is secured with an SSL transport code of the highest reliability. All stored data is additionally protected by encryption, using a cryptographic device certified according to the FIPS 140-2 Level 3 standard.

CorvusPay meets all the requirements related to the security of online payments prescribed by the leading card brands, that is, it operates in accordance with the norm – PCI DSS Level 1 – the highest security standard of the payment card industry. When paying with cards included in the 3-D Secure program, in addition to the validity of the card itself, your bank also confirms your identity using a token or password.

Corvus Info considers all collected information as bank secret and treats it accordingly. The information is used exclusively for the purposes for which it is intended. Your sensitive data is completely safe, and its privacy is guaranteed by the most modern protection mechanisms. Only data necessary for the performance of work are collected in accordance with the prescribed demanding procedures for online payment.

The security controls and operational procedures applied to our infrastructure ensure the immediate reliability of the CorvusPay system. In addition, by maintaining strict access control, regular security monitoring and in-depth checks to prevent network vulnerabilities, and planned implementation of provisions on information security, they permanently maintain and improve the level of system security by protecting your card data.

Delivery

Delivery is made within a few days (depending on the place/country of delivery). Delivery is door to door to any address. In case of failed delivery, no special fee is charged for the return of the shipment.

The shipping price is calculated automatically on the shopping cart page, depending on the weight of the package and the country of delivery.

The goods are insured against loss during delivery. If the buyer does not receive the package, he must notify the seller so that he can take action to find or send a new shipment.

Goods are shipped within a few days after receiving the order (working days). Immediately after the shipment of the goods, we will inform you about the tracking code with which you can check at any time where your shipment is being shipped. Delivery of goods will be within 5 working days after dispatch.

By purchasing, the customer agrees to write a phone number on the package label for the purpose of easier and faster delivery.

Complaints

Pursuant to the Law on Consumer Protection, the customer has the right to complain. A complaint is considered valid if it meets the conditions for a complaint in accordance with the Law on Obligations and the Law on Consumer Protection. The buyer is obliged to return the product to the seller within the agreed time to the agreed address. The seller is obliged to replace the product or return the entire amount paid to the customer within 14 days of receiving a valid complaint.

All complaints are received at the email address web-shop@tartufi-istra.com.

Unilateral termination of the contract
The consumer may, without giving a reason, unilaterally terminate this contract within 14 days from the date of conclusion of the contract or upon its receipt. The right to unilaterally terminate the contract starts from the date of delivery, i.e. from the date of personal collection of the shipment. In order to exercise the right to unilateral termination, the consumer must provide the trader with a written notice stating that he is terminating the contract. The notification must be written on a permanent medium and contain the information indicated below, and can be delivered as a letter sent by post or electronic mail. If the consumer exercises his right of unilateral termination, he will not bear the related costs except for the direct costs of returning the goods. We can issue a refund only after the goods have been returned to us or after you provide us with proof that you sent the goods back to us. You can fill out and send a copy of the form for unilateral termination of the contract electronically. We will send you the confirmation of receipt of the notice of unilateral termination of the contract by e-mail without delay.
Download the form for unilateral termination of the contract

Online dispute resolution
By special regulation of the European Union, dated 15.2.2016. throughout the EU, disputes related to online purchases can be resolved through a platform that you can access here. This means that if you encounter a problem during an online purchase within the EU (defective product, inability to exchange the product, etc.), you can submit your complaint at the above link. The platform can be used by both consumers and traders, and complaints can be submitted in any of the 23 official languages ​​of the EU.