Privacy policy

Who are we?

TARTUFI ISTRA – trade in fresh truffles and truffle products Matka Trinajstića 3A, 52420 Buzet.
The address of our website is: www.tartufi-istra.com.

Personal data protection method

We take all necessary measures to ensure that user data is protected on our pages. Confidential data is protected both online and offline. If our forms require confidential information, this information is encrypted and protected by a secure protocol (SSL). Internet browsers such as Internet Explorer, Google Chrome or Firefox indicate the protection of pages with a padlock icon. If the padlock on the icon is closed, you are on a protected page. We use SSL encryption to protect user data online and do everything we can to protect data offline. Access to all data about our users is limited. Only employees who need this information to perform certain services have access to confidential data. For all additional questions about security on our websites, you can send an e-mail to: web-shop@tartufi-istra.com.

Collection of personal data

Tartufi Istra undertakes to provide protection to customers’ personal data, in such a way that it collects only necessary, basic data about customers/users that are necessary for the fulfillment of our obligations; informs customers about the way the collected data is used, regularly gives customers a choice about the use of their data, including the ability to decide whether or not they want their name removed from lists used for marketing campaigns. All user data is strictly kept and is available only to employees who need this data to perform their work. All employees of Tartufi Istra and business partners are responsible for respecting the principles of privacy protection.

Notification of changes

If we decide to change our privacy policy, we will post a notice on the front page of our website. Users will always be familiar with the data we collect, with the ways in which we use the collected data and under what conditions we may disclose personal data. If at any time we decide to use the user’s personal data in a different way than stated at the time they were obtained, we will send the user an e-mail. Users will be able to approve or decline the use of data in a new way. We will use the data in accordance with the privacy policy in effect at the time the user’s data is collected.

Cookies

A cookie is a piece of information saved on your computer, mobile phone or tablet, which can be delivered directly by the website you visit (first-party cookies) or in collaboration and for the needs of a third-party website (third-party cookies). As a rule, cookies save your settings, settings for the website, etc. After you open the website again, your internet browser sends back the cookies that belong to this website. This allows the site to display information tailored to your needs. Cookies can have a wide range of information, including some personal information. Such information can only be saved if you allow it. The website itself cannot access any information you have not given them, and they cannot access any other files on your computer.

How to disable them?

If you want to disable the saving of cookies on your computer, you can do so. The very act of blocking could have a negative effect on the use of the website. In order to turn off cookies, it is necessary to adjust the settings and configurations of your Internet browser. Select help and information about cookies from the browser menu and follow the instructions.

What are temporary cookies?

Temporary cookies or session cookies are removed from the computer when the Internet browser is closed. Websites use them to store temporary data.

What are persistent cookies?

Permanent or saved cookies remain on the computer after closing the Internet browser program. With them, websites store information, such as your login name and password, so you don’t have to log in every time you visit a particular site.

Privacy statement
These rules determine and regulate how the Seller uses and protects all information that customers provide when using the website karlictartufi.shop.

Personal data is any information that relates to a specific natural person or an identifiable natural person. In particular, personal data is considered to be all data used to determine the identity of the customer (for example, first and last name, e-mail address, residential address, etc.).

The processing of personal data is any action or set of actions performed on personal data, whether by automatic means or not, such as collection, recording, organization, storage, adaptation or modification, withdrawal, inspection, use, disclosure by transmission, publication or otherwise made available, classification or combination, blocking, deletion or destruction, and the implementation of logical, mathematical and other operations with this data.

By registering on the karlictartufi.shop website, purchasing as a guest or accessing the site itself, the customer consents to the Seller processing his personal data specified in the registration form, as well as order data, as well as data available in the service payment process and other data. The same data is used for the purpose of concluding a contract, and for the purpose of familiarizing the seller with the purchasing habits of customers, as well as for informational purposes and the purpose of promoting the seller’s services and products. The seller undertakes to protect the privacy of the personal data of all Buyers, and will deal with them in accordance with the Personal Data Protection Act, or other applicable regulations.

The Seller may not use or make available to third parties any of the above-mentioned personal data, except in cases where this is permitted by a special law or is necessary for the purpose of fulfilling contractual obligations.

We undertake to protect the personal data of customers, so that we only collect necessary, basic data about customers / users that are necessary to fulfill our obligations; we inform customers about how the collected data is used, we regularly give customers a choice about the use of their data, including the ability to decide whether or not they want their name removed from lists used for marketing campaigns.

All user data is strictly kept and is available only to employees who need this data to perform their work. All our employees and business partners are responsible for respecting the principles of privacy protection.

In the event of a change in any of the personal data (e.g. place of residence, delivery address) recorded during registration, the buyer is obliged to notify the seller of the change to the e-mail address web-shop@tartufi-istra.com. In the event that the buyer does not want the seller to process the same data in any way, and requests the deletion of the same data, he must notify the seller by e-mail to the e-mail address web-shop@tartufi-istra.com.

www.tartufi-istra.com uses “cookie” programs as a session identifier, i.e. “cookie” contains the so-called ‘session id’, to ensure that during the session the webshop recognizes and remembers the customer’s internet browser (browser), and thus the customer, and thus enables the purchase.

In order to make visiting this website as pleasant, functional and practical as possible, this website saves a certain amount of information, so-called cookies, on your computer. They serve to make the website work optimally and to improve your browsing and usage experience. By visiting and using this website, you agree to the use of cookies, which can also be blocked. After that, you will still be able to browse the website, but some features will not be available to you.

Online dispute resolution
By special regulation of the European Union, dated 15.2.2016. throughout the EU, disputes related to online purchases can be resolved through a platform that you can access here.

This means that if you encounter a problem during an online purchase within the EU (defective product, inability to exchange the product, etc.), you can submit your complaint at the above link.

The platform can be used by both consumers and traders, and complaints can be submitted in any of the 23 official languages ​​of the EU.